How do I track and manage my file requests?

To manage and download your requested files, follow these steps.

Manage a file request

1. Navigate to Transfers in the navigation bar at the top.
2. Go to the Requested section.
3. Hovering over the requested item gives you these options:

• Copy link to share the request again.
• Close request to stop receiving new transfers. Anyone who visits the link will see a message that the request is not available.
• Delete to remove the request entirely. Note: this action cannot be undone. The file request never expires unless you delete it — though the transfers people send to it do expire according to your plan.

Access received files

Once someone uploads files to your request and taps to transfer, you'll receive an email notification letting you know the files are ready for download.

Tapping the requested item will bring you to a search bar in the Received section. Open the item to see its details and download the files.

Transfers uploaded to a file request use the default expiration period of your plan — the person who created the request, not the uploader:

• Ultimate and Teams plans: transfers expire after 30 days
• Starter or Free plans: transfers expire after 3 days

If you're on Ultimate or Teams, you can change the expiration date by opening the received transfer in the Received tab and adjusting it there.

Recover files after they expire

Transfers you receive through a file request can be recovered after they expire, so you can still download the files if you missed the deadline. There is nothing to switch on: the recovery window starts automatically when a transfer expires.

• Files under 256 MB can be recovered for up to 1 year after the expiry date.
• Files of 256 MB or more can be recovered for up to 90 days after the expiry date.

To recover an expired transfer, go to the Received section, hover over the transfer marked Expired, and select Recover transfer. Recovery is included in Pro, Ultimate, Teams and Enterprise plans; on Free and Starter plans you are offered an upgrade instead.

Delete a transfer you've received

Transfers that arrive through your file request are treated as transfers you sent, so you can delete them. In the Received tab, hover over the transfer and select Delete. Deleting is only available on the web, not in the iOS or Android apps, and it also removes the transfer from the Sent panel of the person who uploaded it.